Frequently Asked Questions
Everything you need to know about booking home healthcare.
Register or login as a patient, choose your service, pick a preferred date, time and address, upload a prescription if required, and submit. Our care team reviews every booking before confirming it.
After our team reviews and approves your booking, you receive a secure Razorpay payment link by SMS/email and in your dashboard. A professional is assigned only after successful payment.
For clinical services such as injections, IV drips, catheter care, nursing and sample collection — yes, a valid prescription is mandatory. For attendant, elderly care and yoga services it is optional.
Every professional submits their photo, Aadhaar, PAN, qualification and registration certificates. Our admin team verifies each document before the professional can receive any assignment.
Yes — you can cancel free of charge any time before a professional is assigned. See our Refund Policy for details on later cancellations.
Eligible refunds are processed to your original payment method via Razorpay within 5–7 business days.
Use the Complaints section in your patient dashboard. Every complaint gets a tracking code and is acknowledged within 24 hours.
We currently operate in selected cities and areas, which you can see while booking. We are expanding continuously.