Refund Policy

The following is drawn from the ZAYUSH Healthcare Services Official Policy & Governance Handbook.

5.14 Refund Policy

Amounts paid for services that are cancelled without charge, not delivered, or cancelled by the Company are refunded to the original payment method within the timeline published on the Platform. Where a delivered service is the subject of a substantiated quality complaint, the Company may, following review, offer an appropriate remedy, which may include re-service, partial refund, or full refund. Refund decisions are communicated with reasons.

6.4 Refund Policy

Refunds are governed by Section 5.14 for patient bookings. Refunds are made to the original payment method within the timeline published on the Platform after approval. Where the original method cannot receive a refund, an alternative lawful method will be agreed with the payer. The Company does not make cash refunds against digital payments.